Managing High Rollers

🧭 Overview

BoothPoint includes a High Roller process designed to protect both the venue and the customer by reducing the risk of buyer’s remorse after large credit‑card transactions. When a customer spends over the threshold defined in:

Options > Advanced System > General Charges > High Roller Alert Value

…the High Roller workflow automatically begins.

🧾 High Roller Workflow Steps

1. Signature Strip Check

A red warning screen appears instructing staff to:

“Check the signature strip on the back of the card!”

This ensures the card is signed and physically valid before continuing.

2. Swipe the Customer’s Credit Card

The system prompts the user to swipe the customer’s card.

• If the card cannot be swiped, the Manual button allows staff to enter the card details manually.

3. High Roller Form

Once the card is swiped (or Manual is selected), the High Roller Form appears. This form captures all required payment and verification details.

Below is a full breakdown of every field and control on the form.

📑 High Roller Form Fields

CARD DETAILS

Name on Card

• Displays the cardholder’s name exactly as it appears on the card.

• Used to verify identity and match against ID and customer picture.

Card Number

• Shows the full card number (masked or unmasked depending on permissions).

• Used for transaction processing and audit trails.

Expiry Date

• Displays the card’s expiration month and year.

• Ensures the card is still valid before processing.

SECURITY CODE (Manual Entry)

Security Code

• The CVV/CVC number from the back of the card.

• Only required when the card is entered manually.

• Helps authenticate the transaction.

CARD TYPE

A selectable list of supported card types:

• VISA

• MasterCard

• AMEX

• Debit

• Solo

• Switch

• Delta

• Maestro

The user must select the correct card type before continuing. The selected card type is highlighted.

FORM ACTIONS

Print (Club Copy)

Prints the club’s internal receipt for record‑keeping and auditing.

Print (Customer Copy)

Prints the customer’s receipt for their own records.

Cancel

Cancels the High Roller process and returns to the previous screen.

Apply

Confirms the transaction and moves to the identity‑verification stage.

🔍 Post‑Form Verification Steps

7. Scan Additional Proof of ID

If a scanner is attached, the system prompts staff to scan the customer’s ID.

• The scanned ID is stored with the High Roller record.

• Used for compliance, fraud prevention, and dispute resolution.

8. Take Customer Picture

If a webcam is attached, the system prompts staff to capture a photo of the customer.

• The picture is stored with the transaction.

• Helps match the customer to their ID and supports security checks.

9. Print the Final Receipt

A final High Roller receipt is generated and printed, completing the process.