Contacting Members

You can contact members individually or in groups using SMS directly from the Back Office. This guide shows you how.

📩 Send an SMS to an Individual Member

🧭 Navigation

1. Open the Back Office

2. Go to Manage → Members

3. Use the Search Box on the left to find the member

   • Search includes: club reference, full name, stage name, email, mobile number

👤 Open the Member Profile

• Double‑tap / double‑click the member

• Or highlight them and press Return This opens the member’s profile card.

📨 Send the SMS

1. Under Contact Details, locate the member’s email and mobile number

2. Tap or click the SMS Button to the right

3. The Send Text Message window appears with the member’s number pre‑loaded in the To: field

4. Type your message in the text box

5. Tap or click Send

📝 Note

• Each SMS is 160 characters per message

• Example:

  • Your message is 165 characters

  • You send it to 3 members

  • This uses 6 credits

• Above the message box you’ll see:

  • Character count

  • Number of SMS messages required

📧 Send an SMS to a Group of Members

🧭 Navigation

1. Open the Back Office

2. Go to Manage → Members

3. Use the Search Box to locate members

👥 Select Multiple Members

• Hold CTRL and click each member to select

• Click again to deselect

• Selected members will be highlighted

📨 Send the Group SMS

1. On the left, under Additional Functions, tap or click Send SMS

2. The Send Text Message window appears with all selected numbers pre‑loaded

3. Type your message

4. Tap or click Send

📝 Note

The same SMS rules apply:

• 160 characters = 1 message

• Longer messages multiply credits by the number of recipients

• Character and message counters are shown above the text box