Contacting Staff

You can contact staff individually or in groups using SMS directly from the Back Office. This guide shows you how.

📩 Send an SMS to an Individual Staff Member

🧭 Navigation

1. Open the Back Office

2. Tap or click the Staff tab

3. Use the Search Box on the left to find the staff member

   • Search includes: club reference, full name, stage name, email, mobile number

👤 Open the Staff Profile

• Double‑tap / double‑click the staff member

• Or highlight them and press Return This opens the staff profile card.

📨 Send the SMS

1. Under Contact Details, locate the staff member’s email and mobile number

2. Tap or click the SMS Button to the right

3. The Send Text Message window appears with the number pre‑loaded in the To: field

4. Type your message in the text box

5. Tap or click Send

📝 Note

• Each SMS is 160 characters per message

• Example:

  • Your message is 165 characters

  • You send it to 3 staff members

  • This uses 6 credits

• Above the message box you’ll see:

  • Character count

  • Number of SMS messages required

📧 Send an SMS to a Group of Staff Members

🧭 Navigation

1. Open the Back Office

2. Tap or click the Staff tab

3. Use the Search Box to locate staff members

👥 Select Multiple Staff

• Hold CTRL and click each staff member to select

• Click again to deselect

• Selected staff will be highlighted

📨 Send the Group SMS

1. On the left, under Additional Functions, tap or click Send SMS

2. The Send Text Message window appears with all selected numbers pre‑loaded

3. Type your message

4. Tap or click Send

📝 Note

The same SMS rules apply:

• 160 characters = 1 message

• Longer messages multiply credits by the number of recipients

• Character and message counters are shown above the text box